Vevor
Reviews and Complaints

System seems to work OK except for that the down outlet hose is much lower than the top of a 5 gallon bucket so it goes up and over and kinks the holes and floods the entire system. The picture of the product is deceptive because it shows that the bucket top is above the bottom outlet and therefore will not work.

A 2 gallon bucket would work but thats not sufficient water for the system to operate. There could be a simple fix or explanation but since I cant get a hold of him I will never buy anything from them again I cant even ask a simple question without sending a video and it Hass to be a video, it cannot be a picture! Also, the video has to be in a certain format.

This company makes it impossible to provide any kind of customer service and I dont recommend using them at all! If they read this in contact me and I get this fixed, I might consider amending it and giving them one star.

I purchased a Vevor deep well pump to match my needs. A 3Hp 230 volt/60 hertz. Rated for 640 feet total head. The well is good with high water production. The pump is set at 460 feet deep and 12 feet from the bottom of the well. The pitless is located 30 feet from the home. New check valves installed. Brand new submersible pump wire. The pressure tank is less than two years old. I also installed a new pressure switch. Everything was tested and passed.
The pump failed within 64 days of installation.
I contacted Vevor customer service.
Their response was that since they are a supplier, they don't do refunds. That Amazon should cover it.
Vevor's return and refund statement contradicts that reply, as it states:
Welcome to Vevor.com! 'ALL OUR PRODUCTS COME WITH A 12 MONTH WARRANTY AND CAN BE RETURNED FREE WITHIN 30 DAYS OF DELIVERY FOR APPROVED REASONS! The same warranty applies to replacement products. Please contact us if you have any problems!
That is until you have a problem.
This company should be banned from the U.S. along with every other fly-by-night company selling garbage imported from China. This product is not fit to put in your well. Buyer beware!!!

The local health department requires confirmation that all food-contact surfaces meet U.S. sanitation standards for commercial food equipment.

Please provide a written letter or product declaration confirming the following for the items listed below:1.Food Warmer Hot Box Model: FWHB-251****.Electric Pizza Oven Model: F1-BZ83.Commercial Electric Griddle Model: EG-818US

The health department is asking for written confirmation that:All food-contact surfaces are made from non-toxic, food-grade materials (e.g., stainless steel, iron, aluminum)No surfaces are coated with PFOA, PTFE, or other restricted non-stick chemicalsThere are no unsealed wood or porous/absorbent materialsMaterials meet or are equivalent to FDA CFR Title 21 or NSF/ANSI food-contact safety standards

This documentation is critical for inspection approval. Please let me know if a compliance letter, material specification sheet, or declaration of conformity is available for these models.

Thank you for your help and support.

Sincerely,

Keisha Bryant

keishab@***.com

412-654-****

I purchased an ice cream machine from Vevor back in April. As a new business, I decided to opt for a more cost-efficient machine for my first year or two of operation, with plans to upgrade later. I conducted extensive research and read all the reviews that were available for the machine at the time, and finally, I settled on one. It was delivered about three weeks after the purchase and was functioning fine for the first couple of months. Unexpectedly, the machine stopped freezing, which meant I could no longer sell any product. I had to find someone to come and examine it.

I found it extremely difficult to find someone who was even willing to come out and take a look at it due to its place of origin. It took me three weeks. When someone finally came out and took a look, they couldn't diagnose the issue without additional tests for leakages, etc., which were quoted at over $1000. I had been in contact with Vevor about servicing the machine before I found this person, but once I received the quote, I informed them about the situation in more detail. I expressed my desire to return the machine and get a refund since the machine had only been used for three months. However, for the past month, I have been given the runaround with the worst customer service I have ever experienced. I have been getting an email response every other day or so, trying to persuade me to keep the machine and accept minimal compensation, even though I've clearly conveyed that I want to return the machine to them and receive a refund.

The only way to even contact customer service is through email or their online chat. There's no contact number available anywhere and when I asked for one or requested to talk to a superior who could escalate things, I was told no, and I was just advised to wait for a response.

I advise avoiding purchasing from them unless you're willing to deal with the worst customer service ever.

I purchased a water walking ball. I inflated it and a day later it was completely deflated.

I resealed the zipper and reinflated the ball. The ball deflated again. I inflated the ball for a third time and checked for leaks. There is *** next to the bottom of the zipper.

I contacted customer support and received the usual generic response saying sorry, blah blah. I will be contacted to resolve this issue. The response I received is pathetic. No instructions on how to return the item, no offer to replace the item.

I received a slap in the face offer of $50 for a useless $154.99 item.

The email stating my issue is being marked as solved is disgraceful. I am surprised it didn't say I am a valued customer to add to the insult.