Vevor
Reviews and Complaints
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Verified Reviewer |
Sofia, Sofia-Capital
NONE of the Customer Service sites are available.
- - Need info on shipping the Ion Battery for the Senior Mobility Device to the U.S.
- - Customer service sites found online are unavailable.
I need information regarding my VEVOR Senior Mobility Device's Ion Battery, so it can be shipped to the U.S. NONE of the googled Customer Service sites are available--and should be. VEVOR products should not be sold in the USA (OR ANYWHERE) if they cannot get their act together.
User's recommendation: Do NOT Purchase VEVOR Products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Farmington, Missouri
I ordered three jacks but only received two.
- - I did not receive the third jack I ordered from Vevor.
- - Customer service is unavailable; chat and email reply with AI, no phone number.
I never received the third jack I ordered from Vevor. They have no customer service!
Their chat is not working, their email responds with an AI message, and they have no phone number. They never gave me any reason why they only sent me two jacks.
- No customer service ai email response no phone no chat
Preferred solution: Deliver product or service ordered
User's recommendation: Do not shop at vemor, they will ripp you off!
Columbus, Indiana
Your parts availability and your customer service sucks
- - Nut loosened inside the polestar housing, destroying the winding spring; parts are unavailable, so the company switches to American-made parts.
The nut came loose inside the polestar housing and destroyed the winding spring and stripped the nut out and Ive been looking for parts and cant find any parts online or anywhere to fix this so now now our company is getting rid of the war products and going back to American made products that we can get parts for
User's recommendation: Simple solution make parts for your products available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rancho Cucamonga, California
Resolved: I received a pin button machine on August 21 with a manufactured defect. Sent pictures right out of the shipping box and to date they will not replace the item.
- - The user sent 20+ emails with pics and videos and got generic responses.
- - They offered $10 credit instead of replacement; machine cost about $55.
MY complaint is with vevor usa not vevor europe
I told them I didn't want a refund just a replacement. They offered a 10dollar credit. I told them why would I accept a 10dollar credit to keep a defective product. I have lost money, customers, and a retail contract because I haven't been able to keep my button biz going by not have a quality and non defective machine.
They keep saying as of today. "Due to the many issues we are still looking into it and will get back to you". THERE IS ONLY ONE ISSUE I reiterated.. .
the machine has 1 issue 1 defect. Ugh
Preferred solution: A replacement with overnight shipment.
User's recommendation: Vevor has the pin button machine cornered but their customer support is heartless!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Garner, North Carolina
These people keep telling me I’ve put an item together incorrectly. The items sent were OBVIOUSLY the wrong size. They keep responding that I’ve put it together incorrectly.
Its very frustrating to not be able to speak with an actual person. The parts are incorrect, but they are refusing to see that the parts would NEVER work.
Ive sent several pictures and the keep saying Ive put it together incorrectly. Anyone can see that the parts are just plain WRONG!
Preferred solution: Replacement parts
User's recommendation: Don’t order from a place with no phone customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kamloops, British Columbia
Don,t want product
I would like to cancel my order of an inverter charger and solar controller. They are wrong ones. It is not compatible with my system.
- Like vevor just ordered the wrong thing
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Failed RV water heater
Item was purchased on January 7, 2026 and it has already failed on January 27, 2026. Resetting it does not work and for this company to not have customer service phone numbers where you can talk to someone, and perhaps fix it without having to uninstall it again, is totally unsatisfactory! Never again!!!
- Worldwide company
- Customer service sucks
Preferred solution: Full refund
User's recommendation: Purchased item through Home Depot, and their customer support number is as worthless as not having one because their computer cannot understand when you push your button!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Port Richey, Florida
They will not stand behind their products and you can never speak with a live person.
I ordered a cabinet; it arrived damaged, the box was destroyed and the cabinet damaged. They won't take it back unless I open it to prove the damage, which I already sent photos of.
But because it is automated, a human never sees it. This isn't the first time I have had problems with this company, but I can guarantee it's the last time.
- Non
- No customer service and poor quality of products
Preferred solution: Full refund
User's recommendation: Stay away from this business, they don't believe in customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCANNOT FINISH THE FORM TO RETURN A PRODUCT
I AM TRYING TO RETURN A DEECTIVE BLOWER. YOUR FORM ASKS FOR A FILE TO BE ATTACHED.
NEED HELP ASAP.
CANNOT FIND ANY PHONE NUMBER TO CHAT TO COMPLETE MY NEEDS. PLEASE RESPOND ASAP
User's recommendation: BEWARE
Saint Cloud, Florida
I called them before the sale and ask them what's the better of the two ways to go with the on demand heater water heater and one thing led into another and they suggested doing it one way but it's re
- - There is no phone number or clear contact method, and the page is full of policy language.
- - They advertise hassle-free returns.
I cannot find anywhere a phone number or how to contact them even in their contact thing they just tell you all the BS about oh you don't like it you change your mind just that and everything else that's not our problem you have to keep it meanwhile they brought they like on the hassle free hassle-free returns
User's recommendation: Everyone needs to come together and make certain that they have the 30-day no questions asked return policy on everything this as long as it wasn't opening news then return it I mean that's a BS
Eugene, Oregon
Replacement switch
I need a replacement switch for a Vevor 6Bar Towel Warmer Rack.
Please send me a link.
Joe Cavanagh
3432 River Pointe Dr.
Eugene, OR 97408
541-914-****
cavanagh.js@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mansfield, Massachusetts
Unable to submit request for manuals
I received a MIG welder without manuals.
I have attempted to reach customer service.
All forms are failing to submit.
- Product would be fine if they check the product g or missing parts
- Manuals missin
Preferred solution: manuals for Vevor Welder
Asheville, North Carolina
Hard to reach customer service
- - Missing parts and chat-only support with a 30-minute wait.
- - This is the second Vevor product with missing parts.
- - There is poor quality control.
missing parts Contact customer support by chat only way available, says next in line for 30 minutes still waiting. This is 2nd product I have bought from Vevor and both had missing parts. Poor quality control
User's recommendation: I wont buy from them again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
Bad customer service
Ben is emailing about a missing part. Got no response back.
Why spend $$$$$ if you can't even reply?
I do not recommend wasting your money with this company.
- No reply to emails about missing part
Preferred solution: The missing part
User's recommendation: AVOID!!!!!!!!!!!!!!!!!!!!!
Surrey, British Columbia
Pump fan wont turn.. motor getting hot no vacuum
Hubby gave the 5gal and pump for my birthday. Pump fan will not turn.
No vacuum. No phine number to call help
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