Vevor
Reviews and Complaints
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Verified Reviewer
Purchased a 700.00 automatic toilet does not flush anything away!
I purchased a $700.00 toilet from Vevor and now can't get ahold of anyone! I have tried online chat, calling their 855 number, and emailing!
No answer, no response! I had the toilet installed one day after receiving it and the toilet will not flush anything away!
- Do not purchase anything from them
- No warranty
- No customer service at all
Preferred solution: Full refund
User's recommendation: Do not ever purchase anything from this company ever!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe food warmer is not working
The Vevor food warmer NB-B 36 needs a replacement for the heating element. Please send us a replacement. We also need a phone number.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Customer Service is a Joke
Company fixed the issue and I have been provided with apology. Pushed for a full refund when they wanted to give me a partial refund over and over again with small increases in dollar value.
I found it extremely difficult to find someone who was even willing to come out and take a look at it due to its place of origin. It took me three weeks. When someone finally came out and took a look, they couldn't diagnose the issue without additional tests for leakages, etc., which were quoted at over $1000. I had been in contact with Vevor about servicing the machine before I found this person, but once I received the quote, I informed them about the situation in more detail. I expressed my desire to return the machine and get a refund since the machine had only been used for three months. However, for the past month, I have been given the runaround with the worst customer service I have ever experienced. I have been getting an email response every other day or so, trying to persuade me to keep the machine and accept minimal compensation, even though I've clearly conveyed that I want to return the machine to them and receive a refund.
The only way to even contact customer service is through email or their online chat. There's no contact number available anywhere and when I asked for one or requested to talk to a superior who could escalate things, I was told no, and I was just advised to wait for a response.
I advise avoiding purchasing from them unless you're willing to deal with the worst customer service ever.
- Cost-efficient
- Product performance not good
- Customer service
Preferred solution: Full refund
User's recommendation: Avoid Purchasing at all costs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchased a defective water walking ball
I purchased a water walking ball. I inflated it and a day later it was completely deflated.
I resealed the zipper and reinflated the ball. The ball deflated again. I inflated the ball for a third time and checked for leaks. There is *** next to the bottom of the zipper.
I contacted customer support and received the usual generic response saying sorry, blah blah. I will be contacted to resolve this issue. The response I received is pathetic. No instructions on how to return the item, no offer to replace the item.
I received a slap in the face offer of $50 for a useless $154.99 item.
The email stating my issue is being marked as solved is disgraceful. I am surprised it didn't say I am a valued customer to add to the insult.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Don't expect customer service to actually help resolve any issues.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerITEM came with parts missing need 18 washers to complete DipBar Set
Dip bars are in an incomplete order. 18 washers for Dip Set Bars are missing. The price was very reasonable, but the product should be checked for missing items.
- Product would be fine if they check the product g or missing parts
- Products dont operate per specifications
Preferred solution: 18 washers to finish my Dip Bar Set
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service and bad product
Don't buy Vevor chainsaw sharpener or any other Vevor product. We bought one brand new and it doesn't even turn on.
I have been contacting them for a couple of weeks now and still haven't been helped. We even just wanted to buy a new part that my husband did electrical testing on and knew it was bad, and they wouldn't even sell us that part. After 2 weeks, they completely stopped contacting us. Don't buy anything from this company.
You can only contact them through email or chat; no phone number is available. Don't buy any of their products because if you have problems, their customer service is nonexistent and you are on your own. It's a complete runaround till you get sick of emailing them or they get sick of you. At the beginning, they act like you are the most important person in town, but after 2 weeks, they don't even know your name.
Spend the extra money and buy quality, not their junk.
We ended up throwing it in the garbage. Spent a little more and get quality.
- No customer service
Preferred solution: Parts to make it work but too late tossed in garbage.
User's recommendation: Spend more and get quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder # 250504****161505****
The foot massage machine does not work.
Please provide a return postage and refund.
Sincerely,
Michael Landau
- Nothing worked unable to contact for a refund
Preferred solution: Full refund
User's recommendation: Their return site failed to allow me to submit . None of the modes work. The foot massage does light up but nothing else.
Denver, Colorado
No Customer Service - received damaged good
Received a plate compactor in a damaged box with broken wheels. Sent in a request for new wheels.
Heard back saying they will be in touch in two or three days. Never heard back until today saying they will close the ticket in the morning since I never responded. All attempts to contact them failed.
When I look at the ticket with my laptop - I only see black. I guess I will have to protest the charge.Do
User's recommendation: No matter what - do not buy from them!
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Verified ReviewerNeed information on o ring size
Have an uploader pressure relief assembly and need to know what size the O-ring is for this product; there are two different ones. The bigger one is not round but flat, and if you try to replace it with a round one, it won't push back into the opening for the valve assembly. Is this a special O-ring?
- No help when you have a problem
- No phone support
Preferred solution: information on uploader pressure assembly gaskets
User's recommendation: Don't buy this product, no phone support and when you chat they send to a tech and that is useless.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased junk pin hitch trailer!
They are still giving me the runaround trying not to backup their cheap garbage! I would have left zero stars but it would not allow me too!
Now I'm going to have to repaint the entire unit after sanding out all the spatters, large fish eyes, and unlevel paint job. The company has no live body to talk with, and even after going through their system twice, of which I have screenshots, they are requesting me to send pictures of the box and bar code sticker, which all went to the dump! This is going to cost me as much in time and labor to make it usable not to mention materials! I gave them until tomorrow to come up with a resolution or I will file a suit in small claims court for a lot more than the cost of the unit!
Their best bet would be to eat the cost and I will fix it myself! Everything I have bought so far from this company is pure junk!
- Cheap rice but you get what you pay for scrap metal
- Source the cheapest asian suppliers or from whom ever
- Are not packaged well for a land & sea trip
- None of the packing is able to survive a ocean voyage
Preferred solution: Full refund
User's recommendation: Do not buy this cheap CHINA JUNK,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived defective equipment and tried to email them to return. The email address they provide in the manual for equipment "cannot be found". No phone number available.
I purchased a car refrigerator for over $250! When we received it, it was defective.
I tried to find a phone number, but there is no number! I tried emailing them, and 'address not found.' This is another rip-off company!
- Extremely poor customer service
Preferred solution: A replacement
User's recommendation: Do not purchase from this company. You cannot contact them
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Verified ReviewerResolved: Disgusting after sales service
Company fixed the issue and I have been provided with apology.
bought a diesel bowser, bracket holding wheel broken, sent a photo, waited two months then received a new wheel, not the bracket, absolutely disgusting service, order number 173781****940
Preferred solution: Full refund
User's recommendation: do not buy anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVevor food warmer heating element is not working
Model NB-B36, the water is not heating due to the heating element not working. So, we need to replace the heating element.
Preferred solution: The replacement of vevor food warmer
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Verified Reviewer |
West Liberty, Kentucky
Cannot contact....
Purchased a hydraulic jack. Added grease and, upon removing the grease gun, the grease fitting broke.
Was able to remove the fitting, but could not find a replacement. Tried both 'standard' and 'metric' to no avail. Tried all ways to contact Vevor. They were no help via 'chat,' but for $53 a year, you can join their 'professional' help line.
No way, not for a $0.50 part. Last time for Vevor... sorry, I have other products from them (which are okay), but wow, no more...
sorry Vevor. Decent product, but hope it doesn't break.
User's recommendation: Caution....customer support "0"!
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Verified ReviewerRefund
Please refund the money spent for a food warmer. We are a new food truck business and we really need to watch what we spend in order to be successful for the long term.
Thank you for any consideration.
Don & Evie Martin
- Customer service
- Few of the commercial grade food serving items break down
Preferred solution: Full refund
User's recommendation: Just be honest
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I feel your pain Jack. But how would one file a claim against a company in China?
I think they would just laugh at us because they know they can get away with it. I really don't know what options we have to deal with them.