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Vevor Phone Numbers and Emails
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Vevor Email:
How to Contact Vevor Customer Service?
Contact Information
Vevor Website:
Vevor Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (PST):
Monday - Friday: 8:00am - 5:00pm
Saturday - Sunday: 8:00am - 3:00pm
Vevor Customer Service Reviews
GEORGE NEHER
I have had similar ice makers in the past and most of them eventually had the same problem.
Jun 16, 2025
GEORGE NEHER
The ice maker is in the box it was delivered in and ready to be picked up.
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Jun 16, 2025
Vevor Customer Service
Dear Customer,
Thank you for your new email.
We hereby enclose our Return & Refund Policy: https://www.vevor.com/pages/return-policy
For complaints regarding quality defects, we also require relevant photos or videos for verification. We ask for your understanding, and thank you in advance for your cooperation.
We also need photos or videos to explain your problem clearly.
We hope to receive your new feedback sooner. We apologize for the inconvenience. If you have any further questions, please contact us immediately.
Sincerely,
Patrizia
Jun 17, 2025
GEORGE NEHER
How can I get photos or videos when the machine is in a box and ready for shipment. This is a terrible product and want nothing to do with it.
PLEASE JUST SEND ME A LABEL TO RETURN THIS ICE MAKER OR I WILL HAVE TO GO ANOTHER WAY TO GET MY REFUND.
Jun 17, 2025
GEORGE NEHER
I am not going to take this out of the box and set it up again since I know I DO NOT WANT THIS ICE MAKER! Send a pickup for this machine so I can try finding a machine that makes full size cubes but is somewhere near $250 to $350 dollars. If you have a full size cube machine I would be glad to exchange this machine and pay the difference. NO MACHINES THAT CAN ADJUST THICKNESS!
Jun 17, 2025
GEORGE NEHER
ventilation but it has been 90 degrees all week.
I don't know if it might work better if I insulated it more? The reason I bought it is because I need an ice machine out near the pool all summer. I've been searching for ice makers and problems with melting ice when it's hot outside.so I had it in my outside bar area with good ventilation and 2 walls, not just an open bar. An actual building.
I just don't know what to do with your machine. My son has a larger machine that makes full size solid cubes and it is actually outside. He uses it all year without problems. Yes he paid $400 for it but it isn't much bigger than this one.
If I could make thicker, solid cubes I would be happy but this machine doesn't seem to make a solid cube. Any ideas?
Jun 17, 2025
Vevor Customer Service
Dear Customer,
We sincerely apologize for any inconvenience.
We take your issue very seriously and will do our best to resolve it for you. Your problem is currently being technically diagnosed. This usually takes some time.
You will receive a response within 48 hours. To resolve your issue as quickly as possible, we have prioritized this case. We will contact you as soon as progress has been made.
Thank you for your understanding and patience.
Sincerely,
Patrizia
Jun 18, 2025
Vevor Customer Service
Dear Customer.
Thank you for making an enquiry to the VEVOR team!
Adjusting the time -8 to 08 means adding or subtracting 8 minutes from the original time. Normal ice making time is like 10-15 minutes.
The longer the time, the thicker the ice will be. It is not recommended that customers adjust the time is too long, the ice is too thick will lead to fall down, display failure.
Best regards.
VEVOR Support Team
Jun 18, 2025
GEORGE NEHER
I want full cubes for keeping drinks cold at the pool. Is the 20 minute a large cube or longer? If I can't get at least a 0.9 x 0.9 cube, I won't be able to use this machine.
It is in the 80's and 90's here in Floridas summer so I need solid cubes. Smaller, thin cubes melt too fast. If this machine can't make at least a 0.9 x 0.9 cube, I will need a machine that can make them. I only need a few pounds of ice per day at the most, usually only 2 or 3 pounds per day.
Let me know if this machine will make those cubes and if it can, how do I do it. If it can't, I need to send it back, hopefully you have a replacement machine that can work for me.
Jun 18, 2025
GEORGE NEHER
I notice you do have a machine that makes 0.9i n x 0.9 in cubes, what can I do to get that machine, VEVOR 110V Commercial Ice Maker 65LBS/24H with 24LBS Bin, Full Heavy Duty Stainless Steel Construction, Automatic Operation, Clear Cube for Home Bar, Include Water Filter, Scoop, Connection Hose Can I return this ice maker here and switch to this machine above? I see thst id does make the larger cubes.
Jun 18, 2025
GEORGE NEHER
I want to ship this back to but I will purchase the VEVOR 110V Commercial Ice Maker 65LBS/24H with 24LBS Bin, Full Heavy Duty Stainless Steel Construction, Automatic Operation, Clear Cube. When can this be done?
I know the larger cubes will be perfect for my use.
Jun 18, 2025
Vevor Customer Service
Dear customer,
Thank you very much for your information.
We are sorry that we did not offer you an appropriate solution. We'll try to discuss your problem again. We will respond to you within 48h. Please excuse us for the inconvenience.
Best regards
Patricia
Jun 18, 2025
GEORGE NEHER
Why do you keep putting me off?
This problem should have been settled several days ago. This is BS with you stating the same thing for several days. I was going to buy your other ice maker, but not now!
You have been saying this since the 16th. If you don't pick this up today or tomorrow, I am going to stop payment and give you a horrible review.
Jun 19, 2025
Electric cart switches not working in forward or reverse. The cart is fully charged, on/off switch turned on and lights are on but forward and reverse switches not working.
I am not angry.
I am trying to determine what is wrong. Is there a customer service person that can help?
Had vevor level 2 charge station installed and RFID cards are missing. Won't work! Tried to contact their customer service to no avail.
No customer service. I have an order that was shipped out wrong and cant get any resolution. If someone hold get in touch would be great as I need my correct order
How Good is Vevor's Customer Service?
Summary of Vevor Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vevor?
Product/ Service Question:
- “Product inquiries”
- “Damaged product”
- “New pump handle broken”
Request for Information Question:
- “Operation question”
- “Parts Help”
- “Ice machine how do I get it started?”
Shipping and Delivery Question:
- “Didnt receive rim hilder w order”
- “Missing part”
- “Shipping location error in database”
Return/ Replace Question:
- “Replacement Parts inquiry”
- “Return”
- “To change a shipping address”
Payments and Charges Question:
- “Payment”
- “Wont charge”
- “I received only one item out of four and i paid for for.”
Staff Question:
- “Talk to customer service”
- “Poor service and warranty”
- “Customer service”
Refund Question:
- “A refund”
- “Refund”
- “Need refund immediately”
Website/ Application Question:
- “Installation issues”
- “Installing problems”
- “DCFD40A transfer pump, according to the Amazon website, this can be used for transferring gasoline, however, it says only diesel”
Activation/ Cancellation Question:
- “Cancel order”
- “To cancel my order”
Account Question:
- “Locked out”
- “Alarm code”
- “I lost the pass code to my diesel heater I'm wondering if you guys have a reset option built into the heater to factory settings that I can use without the code”
Other Question:
- “Faucet”
- “Parts”
- “Waiting on items.”
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