Vevor
Vevor Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vevor has a 1.8 star rating from 393 reviews; most customers are dissatisfied and only 13% would recommend them.
Key Takeaways for Future Customers
- Check Vevor reviews carefully before buying and expect limited phone support.
- Be prepared for possible missing parts, difficult returns, and delayed or denied refunds.
- Consider warranty and parts availability before purchasing higher-priced items.
Negative Feedback / Risk Areas
- Recurring complaints about poor customer service, unresponsive live chat, and no phone number.
- Frequent reports of missing parts, defective products, and trouble obtaining refunds or exchanges.
- High price level cited by reviewers versus perceived product quality and support failures.
Positive Feedback
Some buyers note fast delivery and products that work as advertised, though positive comments are limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vevor has a 1.8 star rating from 393 reviews; most customers are dissatisfied and only 13% would recommend them.
Key Takeaways for Future Customers
- Check Vevor reviews carefully before buying and expect limited phone support.
- Be prepared for possible missing parts, difficult returns, and delayed or denied refunds.
- Consider warranty and parts availability before purchasing higher-priced items.
Negative Feedback / Risk Areas
- Recurring complaints about poor customer service, unresponsive live chat, and no phone number.
- Frequent reports of missing parts, defective products, and trouble obtaining refunds or exchanges.
- High price level cited by reviewers versus perceived product quality and support failures.
Positive Feedback
Some buyers note fast delivery and products that work as advertised, though positive comments are limited.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: PROCRASTINATION
Company fixed the issue and I have been provided with apology. Vevor decided to issue a full refund instead of shipping a substitution.
They sent me 100% price by PayPal. No explanation for the technical malfunction been provided.
It seems we created a lot of noise and that worked. A generic apology been provided by chat.Chinese doing business philosophy remains different from European or American.
i have not received clarity from your end regarding the pre-drilled holes misalignment with my tractor front loader bucket's pre-drilled holes. very clear and self-explanatory pictures were provided to vevor last month.
if you are going to ship me the exact same product, I'm not going to install it because the holes' locations are mismatched.
i have provided vevor with the model number zz0360 that could be a good match, but I never got a confirmation from vevor about my guess.
as well, I never got a confirmation that vevor is ready to ship me such a model instead of zz0348 that I currently have.
I don't have a chance to call vevor and get straight answers to my direct questions because vevor has no customer service phone number.
our text message exchange has lasted for 1 month with no clarity and no result.
I tried to be as polite as possible with vevor, keeping my temper in check. I did not start complaining about vevor to the bbb agency.
let's make a deal: if I'm not going to get a clear answer to my problem from you this week, I'm going to start complaining about vevor and ask to return my money.
I need your clear answer: am I going to have model zz0360 shipped to my address asap or not?
- Seems a solid construction agricultural attachment
- Procrastination
- No way to contact company customer service by phone
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy Clamp on Debris Forks from VEVOR
Houston, Texas
Having Problems with Solar Gate Opener
My Solar gate opener is not working. Try calling customer support number 907-483-****.
No answer. The system less than a year old and the gate stop working.
User's recommendation: Don't Buy. If you have a problem you have no one to help you after the purchase.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVEVOR ..GARBAGE PRODUCTS BAD CUSTOMER RELATIONS
- - Reviews are bot-generated and customer care is poor.
- - The pot stopped working after five months; refunds offered: $18 or replacement.
VEVOR ..THE CARE ABOUT CUSTOMERS COMPANY
DO NOT BUY FROM THIS COMPANY...electric percolator coffee pot...5 stars on their site and several other sites...all bot generated...stopped working..actually sounded like going to explode 5 months in...contact company...wanted a video...told them I will send you the failure pot but I was not plugging it in...said get back to me in 48 hours...week later return the following reply..
..Dear Customer,
Thank you for writing to us again.
We are very sorry for the inconvenience.
You are our valued customer and we are willing to provide you with two solutions.
1. We refund you 18USD.
2. We resend you a product with the same model as the original order (please provide the delivery information?)
Choose one of the two, please let us know your decision.
Looking forward to your reply.
Sincerely,
Customer Support
This pot was on sale for 45.00...their website lists for 62.00...and they want to give me 18.00 ...WORSE CUSTOMER SERVICE...GARBAGE PRODUCTS AND BOT PRODUCED REVIEWS ON MULTIPLE SITES WHERE CAN PURCHASE
- Bad products worse customer service
Preferred solution: Full refund
User's recommendation: DO NOT BELIEVE ANY STORE REVIEWS...GO TO PISSED CONSUMER AND TRUSTPILOT...WHERE YOU WILL GET THE TRUTH BEFORE YOU BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Danville, Iowa
Resolved: Evstoys@***.com
Company fixed the issue and I have been provided with partial refund. Hi, i'm very happy with how it turned out.They did me a good job. Hi, just text him and we talked about it.And they offered me a partial refund.It's good.
As of yet, I have not received any information regarding my broken mag drill number (Ticket ID: 177001****5014).
User's recommendation: I've bought a lot of your products and I like them there my mag drill just got does a damaged in shipping but I do like your products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Haven, Connecticut
Resolved: Copy and paste response from vevor
- - I was told I would receive a replacement part or partial refund.
- - Refund claimed sent, but no refund after 15 days; replies are the same.
Company fixed the issue and I have been provided with partial refund. BBB resolved issue. File a complaint with bbb.
I was supposed to get a replacement part or a partial refund for a heater that stopped working. They claimed to have sent me the refund.
I was told to wait 10 business days. I waited 15 business days.
Still, no refund on my original payment method. Now, when I contact them, they copy and paste the same response.
- No customer service
Preferred solution: My partial refund
User's recommendation: Do not buy from Vevor, no customer service at all!
Pittsburgh, Pennsylvania
Difficulty reaching customer service at Vevor. email that is listed in their #Warranty brochure is not active and cannot be contacted. no customer service phone number is listed in the manual nor onli
I would like for them to send me a free replacement part under warranty to replace the one that was found broken in the box. This would be the base to their worm farm. See photo below.
User's recommendation: A company that does not provide a valid customer service contact it’s not it’s not worth doing business with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chino, California
La plancha de mi máquina no vaja
La plancha de mi máquina de camisetas no baja nomás hace un ruido se queda pegada arriba ahora ni ruido ido o baja
User's recommendation: Mala
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reading, Pennsylvania
Will not send missing part
- - Ordered a double bike shelter; it arrived in a box.
- - A curved support is missing; 2 of 3 included.
- - I’m unhappy with Vevor and their product support.
Ordered a double bike shelter.Came in a nice box.Opened box and started putting it together.Looked like something is missing.Turns out I was missing one of the main curved supports.Should have 3,only got 2.Cant use it without 3 main supports.Getting the run around from Vevor.Not happy.Poor product support.
- Fast delivery
- Poor customer service
Preferred solution: My missing curved support
User's recommendation: Product seams nice.Make sure you have all your parts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salmon Arm, British Columbia
Very poor customer service communications
- - I gave the wrong delivery address and the chat contact disappeared.
- - I paid with PayPal; refunds are not available and charges can't be stopped.
I recently made an order and discovered I gave an incorrect delivery address. I immediately contacted the company via their chat line and thought things were progressing, but suddenly contact disappeared.
Going through another avenue results in my order number, which I verified, being reported as not available.
I paid through PayPal and have discovered that they will not refund my money, and my credit company says I cannot stop the charges. I believe I am about to lose about $500.00.
- Good prices
- Very poor and impersonal customer service
Preferred solution: Deliver product or service ordered
User's recommendation: check carefully before proceeding
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage Claim
- - Ultrasonic cleaning machine arrived damaged in shipping.
- - Photos show damage to the machine and box.
- - I seek a quick resolution and replacement.
I received a ultrasonic cleaning machine that was damaged in shipping. I have provided pictures of the damaged machine and the box showing clearly the machine was dropped/damaged in shipping.
Now you want a video of the damage. It sounds like like I'm getting the runaround with getting this machine replaced.
I'm getting real tired of this. This needs to come to a resolution and soon.
- Nice machine
- Poor customer service
Preferred solution: A full refund or a replacement.
User's recommendation: They make a good nachine but if you have issues with shipping damage buyer beware.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
*** poor Customer Service no way of contacting them no way of tracking your product because the numbers never match. This is an outright scam. This company is the worst *** I've ever dealt with
- - The company is unreachable and the product never arrived.
- - There is no way to contact the company and the tracking is wrong.
You cannot reach these people. They want me to fill out a review of my product being delivered when it never got here.
No way of tracking tracking number is wrong.
No way of contacting company. It's a outright *** scam.
- No customer service
- No customer service
Preferred solution: Apology
User's recommendation: Don't ship any products to customers you're *** everybody off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Missing parts in tool shipment - NO SUPPORT!
- - Ordered a Pex expanding tool for $200; it arrived without the three heads.
- - Customer service chat was slow and no phone number was provided.
I ordered a Pex expanding tool $200 and when I opened it, it didn't have the three expanding heads which are supposed to be included with the tool. Waited for a chat person forever, finally came on and asked how he could help, came back 15 minutes later and asked again what I needed, never came back again.
NO telephone number to call. Don't order, tools come without all the parts.
User's recommendation: Save your money and the frustration.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sebastian, Florida
I HAVE A ACTUATOR # OK628. I HAVE A...
I have an actuator # OK628. I have a brown and blue wire, so which one is the hot one? What is the best type of battery to be used with this model?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
- - Amazon pump broke; Vevor offered a replacement.
- - Replacement arrived broken; Vevor out of stock again and not offering a fix.
Hi, I bought a pump from Amazon. The pump broke, Amazon said to contact Vevor, so I did.
Vevor said it was out of stock, pick a different item, so I picked a different item. The item came, and the item was broken (I sent info and pics right away to Vevor). Vevor said sorry, can not do anything, out of stock again. Vevor said to contact Amazon (this has nothing to do with Amazon, it was Vevor's replacement item for the first out of stock warranty item).
I feel that Vevor is trying to rip me off as the excuse of out of stock is not my issue; I still paid for the original out of stock item. Please advise what Vevor is going to do for me. Thanks. Sandy Landon.
P.S.
I am a lawyer; thought you should know. Do the right thing here.
- So support
- No person or manager to call to explain issue
Preferred solution: just a replacement or store credit , as this was a replacement for a item that broke in the first place, second item so called out of stock
User's recommendation: be careful when buying off amazon.ca when using this sub-company terrible support and can not actually speak to a person , just email ya back same lies, should be out of business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Latrobe, Pennsylvania
Stove never received
- - Company and service are poor.
- - Stove in Pittsburgh since Feb 12; status unknown; refund only after it's returned; store opening delayed a week.
This company and their customer service are absolutely horrible. They do nothing to help you in any way, shape, or form when there's a problem.
My stove has been sitting in Pittsburgh since 12 February.
It is now the 24th, and they're telling me they don't know where it's at or what's going on with it, but yet they won't refund my money till they receive the stove back that I never received. They delayed the opening of my store by a week.
- Customer service is horrible
Preferred solution: Full refund
User's recommendation: Find a better company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Replacement cover
- - Replacement cover needed for Costco 10'x20' steel frame canopy (item #781893).
- - Manual advised contacting VEVOR.com.
I need to buy a replacement cover for a Costco 10'x20' steel frame canopy, their item # 781893. I called the number on the instruction manual, and they said to contact VEVOR.com, so here I am. I guess you don't phone businesses. Hope you can help.
Thanks,
Brad Watkins
530-228-****
Preferred solution: buy a replacement cover
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
They Sell Trash With a Disclaimer in the Finest Print
- - The manual says the battery requires regular maintenance to avoid damage.
- - Returned in perfect condition; support and 24/7 chat gave a runaround.
I ordered a borescope from them. Upon receiving said item, I read the owners manual, like I do with all tools, and found that the rechargeable battery requires regular attention to keep it from discharging and destroying the device.
Upon reading this, I packed the tool back upin perfect conditionand contacted Vevors returns dept. They gave me a runaround, kept asking if the tool is defective or damaged.to which the answer is Yes! Any tool designed to ruin itself is defective! Anyway, they went silent, so I contacted the 24/7 chat line, and got the runaround there, too.
This company is a joke, and their tools are obviously garbage. What a croc.
- All negatives
Preferred solution: Full refund
User's recommendation: AVOID VEVOR PRODUCTS
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Vevor contacted me this morning about 9 am after I sent a followup message. They advised me they would change the status to urgent and request customer service to contact me right away. I am waiting for a contact as of 7:48 pm today.