Vevor

GEORGE NEHER

I have had similar ice makers in the past and most of them eventually had the same problem.

Jun 16, 2025

GEORGE NEHER

The ice maker is in the box it was delivered in and ready to be picked up.

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Jun 16, 2025

Vevor Customer Service

Dear Customer,

Thank you for your new email.

We hereby enclose our Return & Refund Policy: https://www.vevor.com/pages/return-policy

For complaints regarding quality defects, we also require relevant photos or videos for verification. We ask for your understanding, and thank you in advance for your cooperation.

We also need photos or videos to explain your problem clearly.

We hope to receive your new feedback sooner. We apologize for the inconvenience. If you have any further questions, please contact us immediately.

Sincerely,

Patrizia

Jun 17, 2025

GEORGE NEHER

How can I get photos or videos when the machine is in a box and ready for shipment. This is a terrible product and want nothing to do with it.

PLEASE JUST SEND ME A LABEL TO RETURN THIS ICE MAKER OR I WILL HAVE TO GO ANOTHER WAY TO GET MY REFUND.

Jun 17, 2025

GEORGE NEHER

I am not going to take this out of the box and set it up again since I know I DO NOT WANT THIS ICE MAKER! Send a pickup for this machine so I can try finding a machine that makes full size cubes but is somewhere near $250 to $350 dollars. If you have a full size cube machine I would be glad to exchange this machine and pay the difference. NO MACHINES THAT CAN ADJUST THICKNESS!

Jun 17, 2025

GEORGE NEHER

ventilation but it has been 90 degrees all week.

I don't know if it might work better if I insulated it more? The reason I bought it is because I need an ice machine out near the pool all summer. I've been searching for ice makers and problems with melting ice when it's hot outside.so I had it in my outside bar area with good ventilation and 2 walls, not just an open bar. An actual building.

I just don't know what to do with your machine. My son has a larger machine that makes full size solid cubes and it is actually outside. He uses it all year without problems. Yes he paid $400 for it but it isn't much bigger than this one.

If I could make thicker, solid cubes I would be happy but this machine doesn't seem to make a solid cube. Any ideas?

Jun 17, 2025

Vevor Customer Service

Dear Customer,

We sincerely apologize for any inconvenience.

We take your issue very seriously and will do our best to resolve it for you. Your problem is currently being technically diagnosed. This usually takes some time.

You will receive a response within 48 hours. To resolve your issue as quickly as possible, we have prioritized this case. We will contact you as soon as progress has been made.

Thank you for your understanding and patience.

Sincerely,

Patrizia

Jun 18, 2025

Vevor Customer Service

Dear Customer.

Thank you for making an enquiry to the VEVOR team!

Adjusting the time -8 to 08 means adding or subtracting 8 minutes from the original time. Normal ice making time is like 10-15 minutes.

The longer the time, the thicker the ice will be. It is not recommended that customers adjust the time is too long, the ice is too thick will lead to fall down, display failure.

Best regards.

VEVOR Support Team

Jun 18, 2025

GEORGE NEHER

I want full cubes for keeping drinks cold at the pool. Is the 20 minute a large cube or longer? If I can't get at least a 0.9 x 0.9 cube, I won't be able to use this machine.

It is in the 80's and 90's here in Floridas summer so I need solid cubes. Smaller, thin cubes melt too fast. If this machine can't make at least a 0.9 x 0.9 cube, I will need a machine that can make them. I only need a few pounds of ice per day at the most, usually only 2 or 3 pounds per day.

Let me know if this machine will make those cubes and if it can, how do I do it. If it can't, I need to send it back, hopefully you have a replacement machine that can work for me.

Jun 18, 2025

GEORGE NEHER

I notice you do have a machine that makes 0.9i n x 0.9 in cubes, what can I do to get that machine, VEVOR 110V Commercial Ice Maker 65LBS/24H with 24LBS Bin, Full Heavy Duty Stainless Steel Construction, Automatic Operation, Clear Cube for Home Bar, Include Water Filter, Scoop, Connection Hose Can I return this ice maker here and switch to this machine above? I see thst id does make the larger cubes.

Jun 18, 2025

GEORGE NEHER

I want to ship this back to but I will purchase the VEVOR 110V Commercial Ice Maker 65LBS/24H with 24LBS Bin, Full Heavy Duty Stainless Steel Construction, Automatic Operation, Clear Cube. When can this be done?

I know the larger cubes will be perfect for my use.

Jun 18, 2025

Vevor Customer Service

Dear customer,

Thank you very much for your information.

We are sorry that we did not offer you an appropriate solution. We'll try to discuss your problem again. We will respond to you within 48h. Please excuse us for the inconvenience.

Best regards

Patricia

Jun 18, 2025

GEORGE NEHER

Why do you keep putting me off?

This problem should have been settled several days ago. This is BS with you stating the same thing for several days. I was going to buy your other ice maker, but not now!

You have been saying this since the 16th. If you don't pick this up today or tomorrow, I am going to stop payment and give you a horrible review.

Jun 19, 2025

I was sent a broken/malfunctioning heat press. They refused to refund me my money or send me a new one.

I paid $140 and they offered to give me a $20 refund or take it to a local professional to get fixed. I dont live by a local professional nor should I have to do that when it was send to me broke. They also took way too long to get back with me to the point where I had to buy a different one. How are you going to offer a $20 refund on $140 when its your fault?!

Btw this is a China/Asian based company. Not a US company.

My business is out revenue because of them. This isnt how you run a business.

I paid $129+tax for this blender in January 2024, and ran less than 30 cycles. I immediately contacted Vevor Support through their website.

One week later, here is the response I received:

Dear Customer,

We are sorry for any inconvenience caused to you.

We understand your difficulties.

Therefore, to make up for your loss, we will refund 42USD to your original payment account as compensation. You can keep the product without returning it. We sincerely apologize for the inconvenience caused to you again.

Please let us know your thoughts.

We look forward to your reply.

Sincerely,

VEVOR

Dec 17, 2024

This is BS!`

This company is NOT in good standing with the State of California. They have not filed the required corporate Statement of Information since 2021 and are subject to being either suspended from doing business or, potentially, being administratively dissolved.

I purchased a Vevor dog washing station through Amazon for almost 300.00. Prior to the purchase, I requested from Vevor, a manual so I could see the waterline sizes ...only thing I got was ignored!

Like a fool, I bought it anyway.

The box arrived badly damaged, and it's not friendly to put together ...I can't finish it yet because I have to buy waterlines and drainage hose because their's are too short.

The manual states that once I got the station.

The door is not water tight. I requested a replacement door from Amazon .. they want me to return it and go through the whole thing again.

I told them I am not taking it apart, packaging it up in a damaged box and doing this again from scratch.

They gave me contact info for Vevor. I contacted Vevor and they said because I purchased it from Amazon it's not their problem and it's not under warranty.

I would never recommend this company to anyone or their products.

7 weeks and still waiting for them to refund or replace the faulty item. They are not helpful and offer part refunds, which is not acceptable - who would accept a 20% refund?

It's disgusting. When something has a warranty, it should be refunded in full or a replacement offered. It is completely ruined, so repair is not an option. Avoid this company at all costs.

Shocking. Purchased a VEVOR Portable Storage Shelter Garage Storage Shed, and not even 8 months after purchase, it's falling apart.

Terrible after-purchase service; have been chasing a replacement or refund as it has a 12-month warranty but getting nowhere after 7 weeks of follow-up. Don't waste your money.

I ordered some products that I normally would buy at Home Depot, but the same products were able to be purchased directly from them. I had two orders made 13 hours apart; one order had 12 items on it.

I received all those items; I even helped the FedEx driver unload it, and we counted it together, and I signed once. Then I found out that the other order, which was supposed to arrive a couple of days later, shows as received and signed for by me. There were no other packages on this driver's truck.

I took a picture of the pile so they could see that I did not sign for these two other items, nor did I sign a second time for a second order with FedEx. They refuse to give me a refund or reship me the two items.