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Vevor

www.vevor.com
What is your customer experience with Vevor?

Vevor Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Vevor has 1.7 star rating based on 474 customer reviews. Consumers are mostly dissatisfied.

  • 13% of users would likely recommend Vevor to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Cheap, Fast delivery.
    Cons: Poor customer service, Poor quality, No customer service.

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Media from reviews

Vevor - All I needed was a part number so I could order a part chatted with a person I...
Vevor - Standpipe stuck in Mutivalve..HELPVevor honey extractor not turning onVevor - Part m10 for a patio awningVevor - Part m10 for a patio awning - Image 2Vevor - Part m10 for a patio awning - Image 3I want an email address please for Vevor
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Is Vevor Legit?

Trust Score is
100 / 100

Our analysis shows that Vevor is legit, safe for consumers to access and is not a scam. www.vevor.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Vevor reviews to learn more about other consumers' experiences.

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Top Vevor Reviews

Positive Review

"Like my tube but would like to order mirrors"

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Got doors like them should have gotten mirrors at the same time need them for a 2016 jeep jk I got the tube 1/2 doors hunter modal if you could call me to...

Critical Review

"Package not received"

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I ordered some products that I normally would buy at Home Depot, but the same products were able to be purchased directly from them. I had two orders made 13...

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Bogdan C Zsu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: PROCRASTINATION

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Vevor - PROCRASTINATION
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Vevor - PROCRASTINATION - Image 2
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Vevor - PROCRASTINATION - Image 4
Vevor - PROCRASTINATION - Image 5
Updated by user Apr 17, 2025

Company fixed the issue and I have been provided with apology. Vevor decided to issue a full refund instead of shipping a substitution.

They sent me 100% price by PayPal. No explanation for the technical malfunction been provided.

It seems we created a lot of noise and that worked. A generic apology been provided by chat.Chinese doing business philosophy remains different from European or American.

Original review Apr 02, 2025
cleo, I see now what procrastination means on vevor's side. yes, my shipping address has stayed the same for the last 19 years. there is no reason to re-ask about it for a zillion times.
i have not received clarity from your end regarding the pre-drilled holes misalignment with my tractor front loader bucket's pre-drilled holes. very clear and self-explanatory pictures were provided to vevor last month.
if you are going to ship me the exact same product, I'm not going to install it because the holes' locations are mismatched.
i have provided vevor with the model number zz0360 that could be a good match, but I never got a confirmation from vevor about my guess.
as well, I never got a confirmation that vevor is ready to ship me such a model instead of zz0348 that I currently have.
I don't have a chance to call vevor and get straight answers to my direct questions because vevor has no customer service phone number.
our text message exchange has lasted for 1 month with no clarity and no result.
I tried to be as polite as possible with vevor, keeping my temper in check. I did not start complaining about vevor to the bbb agency.
let's make a deal: if I'm not going to get a clear answer to my problem from you this week, I'm going to start complaining about vevor and ask to return my money.
I need your clear answer: am I going to have model zz0360 shipped to my address asap or not?
View full review
Loss:
$169
Pros:
  • Seems a solid construction agricultural attachment
Cons:
  • Procrastination
  • No way to contact company customer service by phone

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy Clamp on Debris Forks from VEVOR

Anonymous
map-marker Kalamazoo, Michigan

Missing parts on my order

Tried contacting UPS, tried Shein the company I ordered from,Vevor the company that made it no telephone calls no replies and no parts did I waste $80

View full review

User's recommendation: How to contact companies

Anonymous
map-marker Spring Hill, Florida

Impossible to get a return

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GEORGE NEHER

I have had similar ice makers in the past and most of them eventually had the same problem.

Jun 16, 2025

GEORGE NEHER

The ice maker is in the box it was delivered in and ready to be picked up.

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Jun 16, 2025

Vevor Customer Service

Dear Customer,

Thank you for your new email.

We hereby enclose our Return & Refund Policy: https://www.vevor.com/pages/return-policy

For complaints regarding quality defects, we also require relevant photos or videos for verification. We ask for your understanding, and thank you in advance for your cooperation.

We also need photos or videos to explain your problem clearly.

We hope to receive your new feedback sooner. We apologize for the inconvenience. If you have any further questions, please contact us immediately.

Sincerely,

Patrizia

Jun 17, 2025

GEORGE NEHER

How can I get photos or videos when the machine is in a box and ready for shipment. This is a terrible product and want nothing to do with it.

PLEASE JUST SEND ME A LABEL TO RETURN THIS ICE MAKER OR I WILL HAVE TO GO ANOTHER WAY TO GET MY REFUND.

Jun 17, 2025

GEORGE NEHER

I am not going to take this out of the box and set it up again since I know I DO NOT WANT THIS ICE MAKER! Send a pickup for this machine so I can try finding a machine that makes full size cubes but is somewhere near $250 to $350 dollars. If you have a full size cube machine I would be glad to exchange this machine and pay the difference. NO MACHINES THAT CAN ADJUST THICKNESS!

Jun 17, 2025

GEORGE NEHER

ventilation but it has been 90 degrees all week.

I don't know if it might work better if I insulated it more? The reason I bought it is because I need an ice machine out near the pool all summer. I've been searching for ice makers and problems with melting ice when it's hot outside.so I had it in my outside bar area with good ventilation and 2 walls, not just an open bar. An actual building.

I just don't know what to do with your machine. My son has a larger machine that makes full size solid cubes and it is actually outside. He uses it all year without problems. Yes he paid $400 for it but it isn't much bigger than this one.

If I could make thicker, solid cubes I would be happy but this machine doesn't seem to make a solid cube. Any ideas?

Jun 17, 2025

Vevor Customer Service

Dear Customer,

We sincerely apologize for any inconvenience.

We take your issue very seriously and will do our best to resolve it for you. Your problem is currently being technically diagnosed. This usually takes some time.

You will receive a response within 48 hours. To resolve your issue as quickly as possible, we have prioritized this case. We will contact you as soon as progress has been made.

Thank you for your understanding and patience.

Sincerely,

Patrizia

Jun 18, 2025

Vevor Customer Service

Dear Customer.

Thank you for making an enquiry to the VEVOR team!

Adjusting the time -8 to 08 means adding or subtracting 8 minutes from the original time. Normal ice making time is like 10-15 minutes.

The longer the time, the thicker the ice will be. It is not recommended that customers adjust the time is too long, the ice is too thick will lead to fall down, display failure.

Best regards.

VEVOR Support Team

Jun 18, 2025

GEORGE NEHER

I want full cubes for keeping drinks cold at the pool. Is the 20 minute a large cube or longer? If I can't get at least a 0.9 x 0.9 cube, I won't be able to use this machine.

It is in the 80's and 90's here in Floridas summer so I need solid cubes. Smaller, thin cubes melt too fast. If this machine can't make at least a 0.9 x 0.9 cube, I will need a machine that can make them. I only need a few pounds of ice per day at the most, usually only 2 or 3 pounds per day.

Let me know if this machine will make those cubes and if it can, how do I do it. If it can't, I need to send it back, hopefully you have a replacement machine that can work for me.

Jun 18, 2025

GEORGE NEHER

I notice you do have a machine that makes 0.9i n x 0.9 in cubes, what can I do to get that machine, VEVOR 110V Commercial Ice Maker 65LBS/24H with 24LBS Bin, Full Heavy Duty Stainless Steel Construction, Automatic Operation, Clear Cube for Home Bar, Include Water Filter, Scoop, Connection Hose Can I return this ice maker here and switch to this machine above? I see thst id does make the larger cubes.

Jun 18, 2025

GEORGE NEHER

I want to ship this back to but I will purchase the VEVOR 110V Commercial Ice Maker 65LBS/24H with 24LBS Bin, Full Heavy Duty Stainless Steel Construction, Automatic Operation, Clear Cube. When can this be done?

I know the larger cubes will be perfect for my use.

Jun 18, 2025

Vevor Customer Service

Dear customer,

Thank you very much for your information.

We are sorry that we did not offer you an appropriate solution. We'll try to discuss your problem again. We will respond to you within 48h. Please excuse us for the inconvenience.

Best regards

Patricia

Jun 18, 2025

GEORGE NEHER

Why do you keep putting me off?

This problem should have been settled several days ago. This is BS with you stating the same thing for several days. I was going to buy your other ice maker, but not now!

You have been saying this since the 16th. If you don't pick this up today or tomorrow, I am going to stop payment and give you a horrible review.

Jun 19, 2025

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Amanda C Tyk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent Company

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Vevor - Fraudulent Company

I was sent a broken/malfunctioning heat press. They refused to refund me my money or send me a new one.

I paid $140 and they offered to give me a $20 refund or take it to a local professional to get fixed. I dont live by a local professional nor should I have to do that when it was send to me broke. They also took way too long to get back with me to the point where I had to buy a different one. How are you going to offer a $20 refund on $140 when its your fault?!

Btw this is a China/Asian based company. Not a US company.

My business is out revenue because of them. This isnt how you run a business.

View full review
Loss:
$141
Pros:
  • Malfunctioning
  • Broken
Cons:
  • Arrived broken company recedes a full refund

Preferred solution: Full refund

User's recommendation: Run, Fraudulent, Don’t Use

Pauline R Hwz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Darlington, Darlington

I want an email address please for Vevor

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I want an email address please for Vevor

Your website won't let me have a conversation with you. I want someone to tell me how to connect my hose to a hose cart when the connector is too close to the drum.

View full review

User's recommendation: Have a website l can respond to.

Pauline R Hwz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Darlington, Darlington

They send you a website which you can’t respond to when you have a complaint.

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Vevor - They send you a website which you can’t respond to when you have a complaint.

I had a pressure garden hose cart bought as a present. When erected the connector is too near the drum so the hose wont connect.

Their website wont accept replies in-spite of requesting tracking and order numbers which had already been supplied.

View full review

User's recommendation: I want an email address l can communicate with.

William S Emt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield Township, New Jersey

Standpipe stuck in Mutivalve..HELP

Vevor - Standpipe stuck in Mutivalve..HELP

Leaks from under Multivalve.. Had to remove all Sand from filter. Sandpipe will not come off of Multivalve...HELP

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Max H Xcq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchased a "Commercial Blender" . . . ran less than 30 cycles and the unit died.

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Vevor - Purchased a Commercial Blender . . . ran less than 30 cycles and the unit died.
Vevor - Purchased a Commercial Blender . . . ran less than 30 cycles and the... - Image 2
Contains 1 confidential file for company representatives
Original review updated Dec 18, 2024

I paid $129+tax for this blender in January 2024, and ran less than 30 cycles. I immediately contacted Vevor Support through their website.

One week later, here is the response I received:

Dear Customer,

We are sorry for any inconvenience caused to you.

We understand your difficulties.

Therefore, to make up for your loss, we will refund 42USD to your original payment account as compensation. You can keep the product without returning it. We sincerely apologize for the inconvenience caused to you again.

Please let us know your thoughts.

We look forward to your reply.

Sincerely,

VEVOR

Dec 17, 2024

This is BS!`

This company is NOT in good standing with the State of California. They have not filed the required corporate Statement of Information since 2021 and are subject to being either suspended from doing business or, potentially, being administratively dissolved.

View full review
Loss:
$129
Pros:
  • Fast shipping
Cons:
  • Lousy customer service

Preferred solution: Full refund

User's recommendation: Stop doing business with this company

John B Yov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Branford, Connecticut

Part m10 for a patio awning

Vevor - Part m10 for a patio awning
Vevor - Part m10 for a patio awning - Image 2
Vevor - Part m10 for a patio awning - Image 3

Part m10 one is missing and where do partI 2pcs go

Can you send me a m10 please

John Berube

290 calef hwy

unit c31

Epping NH 03042

View full review

User's recommendation: Purchase from this company before and the wwewwproduct that I purchase was excellent

Harriet L Qyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Vevor honey extractor not turning on

Vevor honey extractor not turning on

Not turning. Turn switch on but motor not turning on.

Light comes on but the engine does not.

Please help. Im waiting to spin the honey

View full review
Timothy M Hsl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cedar Lake, Indiana

Have a vevor level 2 charge station and the RFID cards are missing

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Have a vevor level 2 charge station and the RFID cards are missing

Had vevor level 2 charge station installed and RFID cards are missing. Won't work! Tried to contact their customer service to no avail.

View full review

User's recommendation: Don't buy Vevor!

Anonymous
map-marker Alum Creek, West Virginia

All I needed was a part number so I could order a part chatted with a person I guess told them everything than the sent me to a site to join for 5 dollars and the talk to a tech I would like a phone n

Vevor - All I needed was a part number so I could order a part chatted with a person I...

I have a Vevor pump and sand filter and I need the pieces that screw on the pump so you can glue hard pipe in it. This is the hardest place to contact anyone. All I need is the pieces showed in pictures or a part number with description of sizes IT is a two piece part a plastic fitting with a ring that screws to the pump

View full review
Dakota Atj
map-marker North Olmsted, Ohio

Extremely poor customer service, poor product quality

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Vevor - Extremely poor customer service, poor product quality
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Vevor - Extremely poor customer service, poor product quality - Image 3

I purchased a Vevor dog washing station through Amazon for almost 300.00. Prior to the purchase, I requested from Vevor, a manual so I could see the waterline sizes ...only thing I got was ignored!

Like a fool, I bought it anyway.

The box arrived badly damaged, and it's not friendly to put together ...I can't finish it yet because I have to buy waterlines and drainage hose because their's are too short.

The manual states that once I got the station.

The door is not water tight. I requested a replacement door from Amazon .. they want me to return it and go through the whole thing again.

I told them I am not taking it apart, packaging it up in a damaged box and doing this again from scratch.

They gave me contact info for Vevor. I contacted Vevor and they said because I purchased it from Amazon it's not their problem and it's not under warranty.

I would never recommend this company to anyone or their products.

View full review

User's recommendation: Stay away! Save your money and your sanity!

bronwyn b Uhd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst experience

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Vevor - Worst experience
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7 weeks and still waiting for them to refund or replace the faulty item. They are not helpful and offer part refunds, which is not acceptable - who would accept a 20% refund?

It's disgusting. When something has a warranty, it should be refunded in full or a replacement offered. It is completely ruined, so repair is not an option. Avoid this company at all costs.

Shocking. Purchased a VEVOR Portable Storage Shelter Garage Storage Shed, and not even 8 months after purchase, it's falling apart.

Terrible after-purchase service; have been chasing a replacement or refund as it has a 12-month warranty but getting nowhere after 7 weeks of follow-up. Don't waste your money.

View full review
Loss:
$160

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Antonio J Wsv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where are the rear wheels and why weren't they shipped

Vevor - Where are the rear wheels and why weren't they shipped

They take your money but refuse to ship everything in its entirety. There's no contact number or direct contact consumers can use for information.

View full review
Loss:
$50

Preferred solution: The rear wheels or my money back

User's recommendation: Don't waste your time and money

Eddie Dym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Putting me off for my refund. Keeps making excuses. No phone number just a bot that can't put together a sentence. The pizza over has low temp paint and 80% caught on fire. Have the pictures

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Vevor - Putting me off for my refund. Keeps making excuses. No phone number just a bot...
Vevor - Putting me off for my refund. Keeps making excuses. No phone number... - Image 2

Lite the oven in 5 minutes; it was almost fully on fire. I had to dump 5 gallons of water on it.

The paint was low temp. They have said they will refund, but they keep putting me off. No customer service; the bots can't even put together a sentence.

I will never buy anything from them again. In a couple of days, I'm going to run the pizza oven over and post it on TikTok shop.

View full review
Loss:
$135
Pros:
  • Good fire bomb
Cons:
  • Fire bomb

Preferred solution: Full refund

User's recommendation: Shop else where

Cynthia K Fzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package not received

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I ordered some products that I normally would buy at Home Depot, but the same products were able to be purchased directly from them. I had two orders made 13 hours apart; one order had 12 items on it.

I received all those items; I even helped the FedEx driver unload it, and we counted it together, and I signed once. Then I found out that the other order, which was supposed to arrive a couple of days later, shows as received and signed for by me. There were no other packages on this driver's truck.

I took a picture of the pile so they could see that I did not sign for these two other items, nor did I sign a second time for a second order with FedEx. They refuse to give me a refund or reship me the two items.

View full review
Loss:
$203
Pros:
  • Better prices
Cons:
  • Combines orders and confirms with one signature so you are now liable
  • Will not investigate problems
  • No accountability

Preferred solution: Deliver product or service ordered

User's recommendation: Stay clear or don't place more than one order.

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